Shipping policy
Last Updated: July 2026
At The House Tag, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Personalized and custom-made products may require 3–7 business days for production before dispatch.
- Orders are not processed or shipped on Sundays or public holidays.
If there is any unexpected delay due to high order volume or unforeseen circumstances, we will notify you via email or phone.
Shipping Timeline
Estimated delivery times are:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Locations: 7–12 business days
Please note that delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other factors beyond our control.
Shipping Charges
- Shipping charges (if applicable) are calculated and displayed during checkout.
- We may offer Free Shipping on selected products or promotional offers.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email
- A tracking number
- Courier partner details
You can track your shipment using the tracking link provided in the confirmation email or SMS.
Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-dispatching returned orders.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
The House Tag is not responsible for delays or failed deliveries caused by:
- Incorrect shipping address
- Incorrect phone number
- Incomplete address details
If you need to update your shipping address, please contact us immediately after placing your order. Address changes may not be possible once the order has been shipped.
Personalized & Custom Orders
Most products sold by The House Tag are personalized or custom-made.
Production begins shortly after your order is confirmed. Therefore, modifications to names, designs, addresses, or order details may not be possible once production has started.
Delayed Deliveries
Although we work with trusted courier partners, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier operational issues
- High shipping volume
We appreciate your patience in such situations.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective product
- The wrong item
Please contact us within 7 days of delivery with:
- Your Order Number
- Photos of the product
- Photos of the packaging
Our team will review your request and arrange a replacement or refund in accordance with our Returns & Replacement Policy.
International Shipping
Currently, The House Tag ships only within India.
If international shipping becomes available in the future, this policy will be updated accordingly.
Contact Us
For any shipping-related questions or assistance, please contact us:
The House Tag