Refund policy
Returns & Replacement Policy
7-Day Replacement or Refund Policy
At The House Tag, we strive to deliver products of the highest quality. If you receive a damaged, defective, or incorrect product, you may request a replacement or refund within 7 days of receiving your order.
A replacement or refund is available only in the following cases:
- The product arrives damaged during transit.
- The product has a manufacturing defect.
- You receive an incorrect item.
Please inspect your order upon delivery and contact us within 7 days if you experience any of the above issues. This allows us to review the case and resolve it promptly.
For assistance, email us at support@thehousetag.com (replace with your actual support email) and include clear photos of the product along with your order number. Once your request is approved, refunds will be processed to your original payment method within 3–7 business days.
Spelling Errors in Personalized Products
As our personalized products are custom-made according to the information provided by the customer, The House Tag cannot offer a replacement or refund if the submitted text contains spelling mistakes or incorrect information.
If you require a replacement due to minor text changes, we may offer a replacement at a discounted price, subject to approval.
Design Approval & Non-Response Policy
At The House Tag, every personalized product is carefully crafted according to your requirements.
Design Preview Approval
For selected custom orders, we may send a digital design preview via Email or WhatsApp before production.
If we do not receive your approval or feedback within a reasonable period despite follow-up attempts, production may proceed based on the shared design.
Once production has started or the order has been dispatched, we cannot offer refunds, redesigns, or replacements, as every product is made exclusively for you.
No Response After Custom Design Requests
If you request multiple design options or custom modifications but do not respond for an extended period, your order will remain on hold.
Refunds will not be issued for inactive orders. However, at our discretion, we may provide store credit equal to the order value for future purchases.
Wallpaper Return & Sample Policy
All wallpapers at The House Tag are printed exclusively after your order is confirmed.
Since every wallpaper is custom printed based on your selected design, size, and specifications, returns, exchanges, or cancellations are not accepted once production begins.
To help you make the right choice, we recommend ordering a 1-meter sample before placing a full wallpaper order.
Please note:
- Colors may vary slightly between digital screens and printed material.
- Every wallpaper is freshly printed after order confirmation.
1-Hour Cancellation Policy
Orders may be cancelled within 1 hour of placing them.
After one hour, your order enters our design and production workflow, making cancellation no longer possible.
Orders Awaiting Design Approval
Some personalized orders may still be waiting for customer approval after the 1-hour cancellation period.
As design resources have already been allocated, monetary refunds cannot be provided at this stage.
However, The House Tag may issue store credit equal to the order value, which can be redeemed on future purchases.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
The House Tag
📧 support@thehousetag.com